Shipping & Returns

Rock Around The Block will dispatch your order for delivery to your home, workplace or Post Office Box  anywhere within Australia.

Click & Collect : This is only available in VICTORIA at the moment. Please call us if you would like to click & collect your orders at 1300 733 113. You can collect your orders same day if ordered before 2.30pm at our Warehouse at Braeside, VIC.

Delivery Options : 

Standard Shipping Rates:

Orders under 500g.     $6.95 anywhere in Australia

Orders over 500g.         $9.95 anywhere in Australia.  Includes multiple items.  (excludes EPDM Liner)

EPDM Liner & Geotextile Underlay products.                   $29.95 anywhere in Australia.  (Retail quantities only.)

For purchases under 22kg and less than 1.00m in length  we use the Australia Post eParcel System. 
eParcel is the Australia Post online delivery system. The delivery status of your order sent via Australia Post

For purchases which exceed 22kg or 1.00m -1.8m in length ( e.g., Fiskars Tree Pruners or Fiskars Max Reel Mowers) your order will be sent via Australia Post or Couriers Please.
Please provide a street address as there is no Post Office Box delivery for these couriers.

For all EPDM Rubber Liner & Geotextile Underlay purchases, your order will be sent via TNT
Please provide a street address as there is no Post Office Box delivery for these couriers.

Express Shipping Rates: 

Since the shipping rates for Express varies as per the destination, please call us at 1300 733 113 or email us at sales@ratb.com.au for a Express Shipping quote.

Please specify the items you are interested in and the quantity along with your suburb & postcode

Expected Delivery timelines :

These are general guidelines only.

VIC metro : 1~2 days

VIC Regional : 2~4 days

NSW metro : 2~4 days

NSW Regional : 2~5 days

QLD metro : 3~4 days

QLD Regional : 4~6 days

SA metro : 3:5 days

SA Regional : 3~6 days

WA metro : 3~5 days

WA Regional : 3~7 days

NT metro : 3~5 days

NT Regional : 3~7 days

TAS metro : 3~4 days

TAS Regional : 3~6 days

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For New Zealand orders & delivery - Please email sales@ratb.com.au with items you are interested in and we will send you a shipping quote. You can also call us at 1300 733 113 for enquiry & details of shipping to New Zealand

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RETURN POLICY : 

Items cannot be returned unless faulty and inside the warranty period. Claims other than warranty must be notified to our office within 7 days of delivery.

Please call at 1300 733 113 or email us at sales@ratb.com.au to advise us any product issues. 

We will detail our return procedure to you directly, once we have analysed the problem.

For faster procesing of returns, please keep your order# and date of order in hand or specify in the email.