Terms & Conditions
Your use of this site is subject to your acceptance of the following terms and conditions:
Acceptance of Terms & Conditions:
By proceeding to access and/or use this site and the information contained on this website, you hereby acknowledge and agree to these Terms and Conditions. If you do not agree to the Terms and Conditions do not use this website.
Placing an Order:
You may place an order by filling in the online order form on the Rock Around The Block website and clicking the "Add to Cart" button.
When you place an order with us you have made an offer to purchase the product you have chosen and when we issue a tax invoice to you we have accepted your offer. Both offer and acceptance are based on these terms and conditions.
We will issue you with an Order Number by email after we have received your offer to purchase.
We will notify you when we process your order by sending you an Order Confirmation and tax invoice via email. In order to prevent credit card or payment fraud your offer can only be accepted by us after it has passed our validation procedures.
We retain discretion to cancel orders if our processes identify any attempt at fraud or for any other legitimate reason.
If for any reason we cannot process or accept your order after payment is received, we will contact you by email or telephone to determine your requirements for the reimbursement of money paid.
Pricing and Payment:
All prices quoted are in Australian Dollars and include GST. The price does not include postage/delivery charges
We accept payment through Direct Deposit, PayPal. Visa Card, MasterCard and American Express.
You must be at least eighteen (18) years of age to place an order with us. We do not knowingly accept orders from anyone under 18. By placing an order with us through this website you acknowledge that you are over eighteen (18) years of age.
We deliver directly to your nominated street address or P.O. Box throughout Australia via Australia Post in most instances. Some deliveries are via Couriers Please and TNT who require a street address, not a P.O. Box.
The estimated delivery times are in working days Monday to Friday excluding public holidays. Normal delivery is within 1 to 10 working days from the date of payment of your order.
We will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control.
When your order has been dispatched, we will email you to confirm shipment and include a tracking number.
Warranty Policy (other than pumps - for pump please see next section below):
Many of the products supplied by Rock Around The Block are covered by a Manufacturers warranty. Where possible the time of such warranty will be shown on our website.
For some products it may be more efficient for you to contact the manufacturer rather than Rock Around TheBlock. This is particularly so for electronic equipment.
Warranty Policy for Pumps:
1) All our pumps come with a 24-month warranty (motor only) as standard unless otherwise stated.
2) For warranty claims, please follow the below steps. We will provide preliminary advice regarding repair if necessary.
a) Please pack the faulty pump securely
b) Please print copy of purchase receipt/invoice and attach to the pump return parcel
c) Please ship the pump for warranty claim evaluation at the address provided below
d) Once the pump is evaluated if the pump is found faulty under the aspects (motor only) covered under the warranty we will replace with a new pump free of charge.
3) Please note that the buyer is responsible for the initial shipping cost back to our warehouses where our supplier(s) will inspect the claim. If the fault is assessed to be due to motor, we will replace the pump and ship the item back to you at no cost.
4) If the fault is assessed to not be in relation to motor, a quote will be sent to you should you wish to proceed with repair or replacement of parts or the whole unit.
5) Items returned without copy of purchase receipt will not be processed
Making a Claim:
If your item was originally purchased from Rock Around The Block, we will have your purchases record on file and additional proof of purchase is not required.
In all other cases, to make a warranty claim please provide us with a copy of your tax invoice or similar proof of purchase.
Please describe accurately the problem you have encountered and provide evidence (eg a photograph/video) to support your claim via email. We will advise you of the return procedure by return email or phone call.